Stuck somewhere? Check the questions below first, and write to us if that does not solve it.
Contact us
What to include in a bug report
- What were you trying to do, what happened and what did you expect?
- Device and browser (for example iPhone 14, Safari 18)
- A screenshot if possible
- The game’s language setting and roughly when you played
Frequently asked questions
The game does not open or stays on a white screen.
Reload the page and update your browser. If it still fails, try a private tab and turn off content blockers. If the problem continues, write to us with your device and browser.
My progress is gone.
Progress is tied to your anonymous account, and clearing browser data can cut off access to it. Make sure you play on the same device and browser, outside private tabs. If it is lost, just write to us and we will take a look. Progress resets can also happen during the test.
There is no sound.
Browsers start audio after the first tap. Check the sound and music toggles in the game’s Settings and your device’s silent mode.
The game runs slowly.
Close other tabs, update your browser and turn off battery saver mode. Older devices may be slower.
I do not see purchases or ads.
In the test build, purchases and ads are mocked and carry a “TEST” badge. Real purchases may arrive in the mobile release.
When is the mobile app coming?
We are not announcing a date yet. We will post news on the home page.
I want my data deleted
Send your request to support@lift51.com with the subject “Data deletion request”. See section 9 of the Privacy Policy for details.